Zana is an Assistant Property Manager at Intelica CRE™. Zana is responsible for developing and maintaining positive customer relations by creating and sustaining goodwill between landlord and customer by providing consistently responsive quality service. She also participates in the communication flow related to customer move-ins and move-outs. She is responsible for preparing property status reports, building inspection reports, tracking reports and correspondence, and assists in management of contracted services for property maintenance, conducts competitive bid and selection process through the use of standardized requests for proposal and bid summary analysis. In addition, Zana prepares rental commencement letters and lease required notices, abstracts leases into Yardi and helps on-boarding the new properties. Together with the Senior Property Manager, Zana helps manage 12 properties equal to 717,810 SF and visits properties and tenants as needed.
Prior to Intelica, Zana worked at St. Anthony’s Medical Center for 11 years as a facilities coordinator and managed utilities for 2.1M square feet. In addition, Zana also handled lease/sub-lease agreement coordination, performed property inspections and coordinated work with construction and design teams, managed 15+ residential properties organized recruitments and performed interviews for department new hires and handled payroll for 35 employees. She is proficient in SiteFM work order system and managed the Wayfinding Signage project covering 900,000 SF.
Zana is Bilingual in Croatian and English and currently resides in Ballwin with her husband and young daughter.
“Live as if you were to die tomorrow. Learn as if you were to live forever”. ~Mahatma Gandhi